1. General questions

How can I order?
You can place your order through our online store.

What is the status of my order?
Due to the nature of our products (digital download), once you have placed your order and complete the payment procedure, we will send you a confirmation email with all necessary files to immediately proceed to download.

Can I change my order?
This is not possible due to the nature of the ordering procedure.
But, never the less, if you have any issues, we will be more than happy to help you. Just contact us through our contact page or send us an email at allmerc(at)europe.com

Where do you deliver?
We deliver Worldwide.

How long does it take to get my order?
Once you’ve placed and pay your order, the delivery is immediately.

2. Payment

What payment methods do you accept?
We accept payments through PayPal.
You can purchase on our website using your PayPal balance or a debit or credit card.

Which currency will I be charged in?
We currently only support the EUR currency.
If your credit or debit card use another currency, then you will be charged in that currency. Your bank will apply the corresponding conversation rate of the currency you choose.

3. Returns and Refunds

Do you accept returns?
Due to the nature of our products (digital download), we do not accept returns.
But, never the less, if you have any issues, we will be more than happy to help you. Just contact us through our contact page or send us an email at allmerc(at)europe.com

Do you offer refunds?
Due to the nature of our products (digital download), it is not possible to refund your order.
But, never the less, if you have any issues, we will be more than happy to help you. Just contact us through our contact page or send us an email at allmerc(at)europe.com

4. Other questions

Do you have physical stores?
We currently don’t have any physical stores.

Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be the best quality and resolution so you can enjoy a superb wall art décor.
But, never the less, if you are not pleased with any of our products, we will be more than happy to help you. Just contact us through our contact page or send us an email at allmerc(at)europe.com